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Fix Black Ops 6 DEV Error 10493 on PS5

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Black Ops 6 DEV Error 10493 troubleshooting on PS5

Quick answer: There is no current Activision article defining DEV Error 10493. On PS5, start with a game update, confirm Black Ops 6 content is installed, restore licenses, and test the network. The DNS change shown in the source video is an unofficial, reversible workaround—not a guaranteed fix.

Before you start

  • Make sure the PS5 has enough free storage for an update or repaired content pack.
  • Do not delete saved data. None of the steps below requires it.
  • Check Activision Online Services for a current outage.

Try these fixes in order

  1. Restart the game and PS5: Close Black Ops 6 from the switcher, restart the console, and try again.
  2. Check for a game update: Highlight Black Ops 6, press Options, and choose Check for Update.
  3. Update PS5 system software: Open Settings > System > System Software > System Software Update and Settings and install any update.
  4. Check installed content: Highlight the game, press Options, and open Manage Game Content. Install any required Black Ops 6 pack that is not marked usable or installed.
  5. Restore the game license: Highlight the game, press Options, and choose Restore License. You can also use Settings > Users and Accounts > Other > Restore Licenses. This does not affect saved data.
  6. Test the connection: Open Settings > Network > Connection Status > Test Internet Connection. Restart the router only if the test shows a connection problem.
  7. Optional unofficial DNS test: Edit the active connection, open Advanced Settings, set DNS to Manual, and try Cloudflare DNS: 1.1.1.1 and 1.0.0.1. If it does not help, return DNS to Automatic.
  8. Reinstall only as a last resort: If content verification still fails, delete and reinstall the game application—not saved data—from the PlayStation library.

Why this may work

The source video treats the code as a content, license, or connectivity problem. Current Activision guidance confirms the importance of a complete standalone Black Ops 6 installation and an up-to-date console, while PlayStation confirms license restoration can help when a game crashes or content cannot be found. The code-specific cause remains unconfirmed.

Alternatives

  • Switch temporarily between Wi-Fi bands or test Ethernet to isolate wireless interference.
  • If Activision services are degraded, wait before reinstalling anything.
  • Contact Activision Support with the exact code, PS5 system version, and the time it occurred.

Warnings and reversal

Do not delete saved data, initialize the PS5, or factory-reset the router for this code. Restore Licenses is safe and does not remove data. To undo the DNS workaround, edit the connection and set DNS back to Automatic. Reinstalling the game is bandwidth-heavy and should be last.

FAQ

Is DEV Error 10493 officially documented?

No current Activision support page defines this exact code, so this guide does not claim a guaranteed cause.

Will Restore Licenses delete saves?

No. PlayStation states that restoring licenses does not affect data.

Should I use Google or Cloudflare DNS?

Only as a temporary test. DNS can help a name-resolution problem but will not repair corrupted game content.

Official references

Source video

The full captions show the PS5 update, content, license, router, Wi-Fi-band, and DNS checks. Because the error itself is not defined by Activision, the video-derived DNS step is labeled as an unofficial test.

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