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PS4 Error WS-45479-9: What to Do When a Voucher Was Redeemed

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PS4 voucher history and error WS-45479-9

PS4 voucher history and error WS-45479-9

Quick answer: PlayStation defines WS-45479-9 as “This voucher code has already been redeemed.” A redeemed code cannot be entered again. Check which account redeemed it, look for the content in the Library or transaction history, restore licenses if the content is missing, and contact the retailer or PlayStation Support if a supposedly new code was already used.

Before you start

  • Do not post or send the voucher code publicly.
  • Keep the receipt and packaging.
  • Confirm the code’s country or region matches the PSN account.

How to resolve WS-45479-9

  1. Check the correct PSN account. Sign in to any family or alternate account that may have redeemed the code.
  2. Review transaction history. On PS4, go to Settings > Account Management > Account Information > Wallet > Transaction History. Choose a date range that includes the original redemption.
  3. Find the content in Library. Open Library > Purchased. For DLC, open the game’s PlayStation Store page and check Your Add-Ons.
  4. Restore licenses if ownership is recorded. Go to Settings > Account Management > Restore Licenses > Restore, then restart the PS4.
  5. Verify the game edition and region. A code can redeem successfully but not appear for an incompatible edition or different-region disc.
  6. Contact the seller for a new product sold with a used code. Provide the receipt and sealed-package photos if requested. A used game normally does not guarantee an unused one-time code.
  7. Contact PlayStation Support. If nobody on the household accounts redeemed a brand-new code, ask Support to check the redemption status. Have the code, receipt, retailer, and purchase date ready, but submit them only through the official support channel.

Why Restore Licenses sometimes helps

It cannot make a one-time voucher usable again. It only refreshes the account’s entitlement so already-redeemed games or DLC can reappear. This distinction prevents accidental repurchases.

Warnings

  • Never pay a third party to “unredeem” or regenerate a voucher. That is not a legitimate PlayStation service.
  • Do not buy region-mismatched codes.
  • Do not repeatedly guess characters; too many attempts can trigger a temporary restriction.
  • There is no undo for a completed redemption. The content stays with the account that redeemed it.

Frequently asked questions

Can PlayStation move redeemed content to another account?

Usually no. Digital entitlements are tied to the account that redeemed or purchased them.

What if the voucher came inside a used game?

Assume a one-time code may already be used unless the seller explicitly guaranteed otherwise.

Should I buy the DLC again?

Not until transaction history, Library, the correct account, and Restore Licenses have all been checked.

Official references

Source video

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