Quick answer: Sony identifies PS5 error CE-100095-5 as a problem starting an application and recommends deleting and reinstalling the affected game or app. Try an update and license restoration first, then reinstall. Do not delete saved data unless it is backed up and every safer step has failed.
Before you start
- Identify whether the error affects one game or several apps.
- Sync PS5 saves to PlayStation Plus cloud storage or copy supported data to a USB backup before any destructive step.
- Make sure the console has enough free storage to download the entire game again.
- Keep the PS5 powered on throughout installation; Sony specifically warns against turning it off mid-install.
How to fix error CE-100095-5
- Restart the game and PS5. Close the app from the home screen, choose Power > Restart PS5, and try once more.
- Check for a game update. Highlight the game, press Options, and choose Check for Update. Also install any PS5 system software update under Settings > System > System Software.
- Restore licenses. Go to Settings > Users and Accounts > Other > Restore Licenses. Sony says this does not affect your data and it can help when a game crashes or has a license problem.
- Delete and reinstall the affected application. Highlight it, press Options, select Delete, then download it again from Game Library or insert the disc. This removes the installed application, not its separate saved-data entry.
- Let installation finish completely. Do not start from a partially installed state and do not power off the console while files are being copied or downloaded.
- Clear system cache if reinstalling was not enough. Turn off the PS5. Hold the power button until the second beep, connect the controller by USB, choose Clear Cache and Rebuild Database, then Clear System Software Cache.
- Rebuild the database. Return to Safe Mode and select Rebuild Database. This scans the drive and rebuilds the content database without intentionally deleting games or saves.
Why the fix works
CE-100095-5 often points to application files the PS5 cannot start cleanly. An update replaces known-bad components, Restore Licenses refreshes ownership information, and reinstalling writes a fresh application package. Cache clearing and database rebuilding address stale indexes without jumping straight to a console reset.
What about saved data?
The video mentions deleting saved data, and at least one viewer reported that it helped. That is a last-resort diagnostic, not Sony’s primary code-specific fix. A local save can contain hours of progress. Back it up first, delete only the affected game’s local save, and understand that unsynced progress may be permanently lost.
Alternatives if it still fails
- For a disc game, clean the disc and test another disc to separate media trouble from console trouble.
- Try installing to console storage rather than an added M.2 SSD for one test.
- If several unrelated games fail, use PlayStation Repairs or contact PlayStation Support; the storage device may need diagnosis.
Warnings
Safe Mode options named Reset PS5 and Reset PS5 (Reinstall System Software) erase user data. Do not select them as ordinary troubleshooting steps. Reinstall System Software also removes the PS5 system software and requires a USB reinstall file.
Frequently asked questions
Does deleting a game delete my save?
Normally, deleting the application does not delete its separate saved data. Still, verify a cloud or USB backup before changing anything.
Does Restore Licenses erase data?
No. Sony states that restoring licenses does not affect your data.
Can I start playing before the download is finished?
Wait for the full installation. Starting from a ready-to-play marker can leave required content unavailable.
Official references
Source video
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