Quick answer: Check EA and PlayStation service status first, restart Skate and the console, test the PS5 connection, then try Ethernet or the other Wi-Fi band. Use manual DNS only as an optional reversible test.
Before you start
- Confirm Skate and PS5 system software are current.
- Note whether other online games connect normally.
- Save a screenshot of the full error and code 4269825243.
- Know your Wi-Fi password before removing or editing the connection.
How to fix it
- 1. Check for an outage
Review EA Help and PlayStation Network status. If services are degraded, wait and retry instead of repeatedly changing the console. - 2. Retry once, then close the game
At the error screen choose Start once. If it returns, close Skate from the PS5 switcher, wait 30 seconds, and reopen it. - 3. Restart the network path
Turn off the PS5. Unplug the modem/router for about a minute, restore power, wait until it is fully online, then restart the console. - 4. Test the PS5 connection
Open Settings > Network > Connection Status > Test Internet Connection. Record NAT type and whether sign-in succeeds. - 5. Prefer Ethernet
If possible, connect the PS5 to the router with Ethernet and choose Set Up Wired LAN. This bypasses Wi-Fi interference. - 6. Try a fixed Wi-Fi band
For Wi-Fi, highlight the network under Set Up Internet Connection, open options, and test 5 GHz near the router or 2.4 GHz at longer range. Retest after each single change. - 7. Test manual DNS only if needed
Edit Advanced Settings and test primary DNS 1.1.1.1 with secondary 1.0.0.1. If it makes no difference, restore DNS to Automatic. Then reopen Skate.
Why these fixes work
Connection-lost codes can appear when an EA service is unavailable, the console session is stale, or packets are being dropped between the PS5 and router. Status checks prevent needless changes, while restarting and testing Ethernet or one Wi-Fi band at a time isolates the local path. DNS changes may help only when name resolution is the issue; they do not repair an EA outage.
Other safe options
- Test another online EA title to distinguish an account/service issue from a Skate-only issue.
- Temporarily try another trusted connection to isolate the home router, while avoiding metered mobile data for long sessions.
- Collect the error code, timestamp, platform, ISP, and troubleshooting results for EA Help.
Warnings
- Do not open all router ports or disable the firewall as a first step.
- Manual DNS is not a guaranteed fix; restore Automatic if it is slower or ineffective.
- Repeated reinstalling is unlikely to fix a live service outage.
Frequently asked questions
Is 4269825243 an official explanation of the cause?
EA does not currently publish a code-specific cause. Treat it as a connection symptom and isolate service, console, and network factors.
Should I use 5 GHz or 2.4 GHz?
Use 5 GHz when close to the router; try 2.4 GHz for longer range. Ethernet is the clearest test.
Will changing DNS improve ping?
Not usually after a connection is established. It is a limited diagnostic for resolution problems, not a general latency cure.
Should I reinstall Skate?
Only after status, restart, update, and network tests fail and EA Support recommends it.
Source video
Official references
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