Quick answer: Sony identifies CE-120706-6 as a stopped game update. Restore licenses, restart the PS5, rebuild the database in Safe Mode, and delete/reinstall the game only if the earlier steps fail.
Before you start
- Keep the PS5 connected to stable power.
- Confirm there is enough free console storage for the update.
- Sync important saves to PlayStation Plus cloud storage or USB where supported.
- Have the PlayStation account that owns the game signed in.
How to fix it
- 1. Check free space and retry once
Open Settings > Storage and leave comfortable room beyond the displayed update size. Resume or retry the update once. - 2. Restore licenses
Go to Settings > Users and Accounts > Other > Restore Licenses, choose Restore, then retry the update. - 3. Restart the console
Use Power > Restart PS5. Avoid Rest Mode for this test, then reopen Downloads/Uploads. - 4. Rebuild the database
Turn off PS5. Hold the power button until the second beep, connect the controller by USB, choose Clear Cache and Rebuild Database > Rebuild Database, and wait for completion. - 5. Download the update again
Cancel the failed item from Downloads/Uploads and start a fresh update check from the game tile. - 6. Delete and reinstall only as a last step
Back up saves, delete the affected game, then reinstall it from disc or Game Library and download the latest update.
Why these fixes work
A stopped update may be tied to an invalid license record, a stale system session, or inconsistent storage indexing. Sony’s ordered process refreshes licenses, restarts services, and rebuilds the database before the destructive reinstall step. The source video demonstrates cancel/redownload, license restoration, restart, and reinstall, but Sony’s exact code page places database rebuilding before deletion.
Other safe options
- For a disc game, clean the readable surface and confirm the base game installs before downloading the update.
- Try a wired network if the update repeatedly fails during download rather than installation.
- If the error persists after reinstall, contact PlayStation Support with the code and game name.
Warnings
- Do not unplug the PS5 while rebuilding the database.
- Deleting a game can remove local game data; back up saves first.
- Rebuild Database is not the same as Reset PS5—do not choose a reset option.
Frequently asked questions
What does CE-120706-6 mean?
PlayStation says the game update stopped installing.
Will restoring licenses delete anything?
No. It refreshes purchase entitlements and does not delete games or saves.
Does rebuilding the database erase games?
The Rebuild Database option reorganizes the content index and normally keeps games and saves. Select the option carefully.
Why is reinstalling last?
It takes longer and can risk unsynced local data, while the earlier supported steps are less disruptive.
Source video
Official references
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