Quick answer: PlayStation defines PS4 error SU-41350-3 as “the update file cannot be recognized.” Delete the failed update notification, retry Settings > System Software Update with a wired internet connection where possible, then use the official Safe Mode USB route if needed. The embedded Moe Gaming video is from 2020; do not download the firmware version or unofficial file shown or discussed then.
Prerequisites
Do not power off during an active update. For the USB route, you need a working PC/Mac, a compatible USB drive and the current update file from Sony’s system-software page. Back up important saves if the console still starts normally, especially before any Safe Mode action that could reset it.
Official sequence
- Connect the PS4 to the internet by Ethernet if available. This can avoid an incomplete Wi-Fi update download.
- On the PS4 function area choose Notifications, highlight the failed update, press OPTIONS, then choose Delete. This deletes the failed download notification, not installed games or saved data.
- Open Settings > System Software Update to request the current update again. Let it download and install fully.
- If the PS4 still cannot read the file, follow Sony’s PS4 USB update instructions: create a PS4/UPDATE folder on a properly formatted USB drive, save Sony’s current update file there as PS4UPDATE.PUP, and connect the drive to the PS4.
- Boot in Safe Mode according to Sony’s instructions and choose the Update System Software option for USB. Select Update from USB Storage Device > OK, not Initialize PS4 (Reinstall System Software). A reinstallation is a different, potentially destructive procedure.
Why this works
Clearing the failed download and fetching a fresh update addresses a file the console cannot recognize. Sony’s code-specific help explicitly recommends that sequence; the USB route is the fallback when the online download continues to fail. An old video’s exact firmware number is not a safe substitute for Sony’s current file.
Alternatives and warnings
If the USB is not detected, confirm the folder spelling and filename exactly, use the current Sony update file rather than a third-party mirror, and review the filesystem instructions on the official page. Do not select any Safe Mode initialization or reinstall option unless you explicitly intend to erase/rebuild the console and have backups. Undo: no persistent console setting changes; unplug the USB after updating. If failures continue, ask PlayStation support about storage or hardware.
FAQ
Will deleting the update notification erase my games?
No; it removes the failed update item so a fresh download can start.
Can I use the 2020 file from the video?
No. Use only the current official update file for your PS4.
Official references
SU-41350-3 code page · Current PS4 system-software instructions.
SU-30645-8 follows the same update-file path
The additional SU-30645-8 source demonstrates the USB Safe Mode route. Start with a fresh download from PlayStation and Safe Mode Update System Software. Do not choose Initialize PS4 (Reinstall System Software) unless you intend the destructive reinstall process.
Original source video
Watch the original Moe Gaming demonstration below. The video is source material, while official references above govern current supported steps.
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