Quick answer: CE-113524-6 means the PS5 cannot connect to PlayStation. Check service status, test the connection, power-cycle the router for five minutes, and verify any manual DNS settings. Try a cable, another Wi-Fi band, or a hotspot only as a diagnostic.
Before you start
- Access to Settings > Network on PS5
- Permission to restart the home modem/router
- An Ethernet cable or alternate network for testing, if available
Steps to fix the error
- Check PlayStation services. Open PlayStation Status. If there is maintenance or an outage, wait rather than changing settings.
- Test the PS5 connection. Go to Settings > Network > Connection Status > Test Internet Connection. Note whether IP, internet, or PSN sign-in fails.
- Power-cycle the network safely. Turn off the modem/router, wait five minutes as PlayStation recommends, then power it back on. Do not press a recessed factory-reset button.
- Change the connection path. If possible, test Ethernet instead of Wi-Fi or Wi-Fi instead of Ethernet. Replace a suspect cable and move closer to the router.
- Try the other Wi-Fi band. Edit the saved network and try 5 GHz for speed at short range or 2.4 GHz for longer range. Return to Automatic if it performs worse.
- Review manual DNS only if used. PlayStation specifically says to verify primary and secondary DNS values when DNS was set manually. Switching DNS is an unofficial diagnostic, not a guaranteed fix; undo it by selecting Automatic.
- Contact the ISP or wait. Test a phone hotspot briefly. If the PS5 works there, ask the ISP about an outage or routing issue. If every network fails, contact PlayStation Support.
Why this works
The code is an online connection failure. The sequence separates PlayStation service outages, local router problems, Wi-Fi/cable issues, and incorrect manual DNS settings without erasing console data.
Safe alternatives
- Forget the saved Wi-Fi network and add it again with the correct password.
- Update PS5 system software after connectivity is restored.
Warnings and limitations
The source video mentions using the router’s reset pin and disabling IPv6. Do not factory-reset a router for this error. IPv6 changes are router-specific and can disrupt other devices; leave them to an ISP or network administrator and document how to reverse them.
Frequently asked questions
Is CE-113524-6 a PS5 hardware failure?
Not usually. PlayStation classifies it as an inability to connect and says it may be temporary.
Can I use Google or Cloudflare DNS?
You can test a trusted DNS provider, but it is unofficial for this code and should be returned to Automatic if it does not help.
Why test a hotspot?
It isolates the console from the home connection. Success on a hotspot points toward the router or ISP path.
Official references
Source video
Checked against current PlayStation support guidance on September 18, 2026. The source video is supporting material; official instructions and the warnings above take priority.