Fix PS4 Error SU-41336-7 During an Update

Quick answer: Connect the PS4 to a stable network—preferably Ethernet—delete the failed update notification, and retry Settings > System Software Update. If error SU-41336-7 persists, use Safe Mode > Update System Software. Manual DNS is an unofficial, reversible fallback from the source video, not the first fix.

Before you start

• Do not turn off the PS4 while system software is installing.
• Use a controller connected by USB before entering Safe Mode.
• Use the regular Update System Software option, not Initialize PS4.

Steps to fix SU-41336-7

1. Check PlayStation Network status. If services are disrupted, wait before retrying.
2. Connect the PS4 directly to the router with Ethernet if possible. Restart the router and PS4.
3. Open Notifications, highlight the failed update file, press Options, and choose Delete.
4. Go to Settings > System Software Update and download the update again.
5. If it still fails, turn the PS4 off completely.
6. Hold the power button until the second beep, connect the controller by USB, and press the PS button.
7. Choose Update System Software, then the online update option. PlayStation documents this Safe Mode path for failed updates.

Optional manual-DNS test

The source video suggests a custom DNS server when the console cannot reach the update host. This is unofficial for this specific code and may do nothing. In Settings > Network > Set Up Internet Connection, choose Custom, keep IP Address Automatic and DHCP Do Not Specify, then test either Cloudflare (1.1.1.1 and 1.0.0.1) or Google (8.8.8.8 and 8.8.4.4). Keep MTU Automatic and do not use a proxy.

Why this works

Deleting the failed notification removes an incomplete package so the PS4 can request a clean copy. Ethernet reduces Wi-Fi interruptions. Safe Mode starts the console with only essential functions and exposes PlayStation’s supported system-update path.

Alternatives

• Use PlayStation’s official USB-update procedure if the console cannot complete the online update.
• Verify the USB is FAT32 or exFAT and the folder and filename use PlayStation’s exact uppercase naming.
• Contact PlayStation Repairs if both online and USB update methods fail.

Warnings and undo

Do not choose Reinstall System Software unless you understand that it is equivalent to a factory reset and removes console data. To undo manual DNS, edit the connection again and set DNS to Automatic. Never interrupt power during installation.

FAQ

Does Safe Mode delete my data?

Entering Safe Mode and choosing Update System Software does not erase data. Other menu choices—especially Initialize or Reinstall System Software—can be destructive.

Is changing DNS guaranteed to fix SU-41336-7?

No. It is a video-derived fallback and helps only if name resolution is part of the problem.

Can I update over Wi-Fi?

Yes, but PlayStation recommends a LAN cable when connectivity causes an update failure.

Official references

• PlayStation: Update system software in Safe Mode
• PS4 system software downloads
• PlayStation Network status

Source video

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