Quick answer: Open Microsoft Store and check for app updates. If error 0x80070424 remains, repair the Xbox app in Windows Settings; use Reset only after Repair fails. This sequence follows the safe parts of the source video and current Microsoft support guidance.
Before you start
- Restart Windows once.
- Make sure you can sign back in to the Microsoft account used by the Xbox app.
- Do not uninstall installed games or delete their folders.
Steps to fix 0x80070424
- Update Store apps. Open Microsoft Store, go to Library or Downloads, and choose Check for updates. Install updates for Xbox, Gaming Services, and Microsoft Store if offered.
- Install Windows updates. Go to Settings > Windows Update, check for updates, install them, and restart if requested.
- Repair the Xbox app. Go to Settings > Apps > Installed apps > Xbox > Advanced options, then select Terminate if shown and Repair.
- Open the Xbox app and test the action that produced the code.
- Reset only if Repair fails. Return to the same Advanced options page, select Reset, confirm, reopen the app, and sign in again.
- If the app still fails, uninstall and reinstall only the Xbox app from Microsoft Store. Leave installed game folders in place.
Why this works
Store updates can replace an outdated Xbox app or Gaming Services dependency. Repair asks Windows to fix the app without removing its data. Reset clears the app’s local settings and cache, which can remove a corrupted configuration behind repeated startup or installation failures.
Important correction about Reset
The source video describes Reset as though it automatically removes every game and save. That is too broad. Reset can remove the Xbox app’s local data and sign-in state, so you may need to sign in and reselect folders. It is not the same as deleting every installed game, and cloud-backed Xbox saves are tied to the account. Even so, finish any active synchronization and use Repair first.
Alternatives
- Confirm the PC’s date, time, and region are correct.
- Open Microsoft Store and the Xbox app with the same Microsoft account.
- If other Store apps also fail, use Microsoft’s Store-app troubleshooting guidance rather than changing services manually.
- Contact Xbox Support if Gaming Services cannot update or the error returns after a clean app reinstall.
Warnings and undo
Do not download replacement service files, registry scripts, or unofficial “repair packs.” Reset is reversible only by reopening the app and restoring preferences; reinstalling the app returns its program files. These steps do not require deleting game saves.
FAQ
Will Repair sign me out?
Usually not, but save work and know your credentials. Reset is more likely to require a new sign-in.
Should I reset before repairing?
No. Microsoft recommends Repair first when it is available, then Reset if Repair does not fix the app.
Does 0x80070424 always mean the Xbox app is broken?
No. It can also accompany a missing or unavailable Windows component, so update Windows and Gaming Services before escalating.
Official references
- Microsoft: Get updates for apps and games
- Microsoft: Repair apps and programs in Windows
- Xbox Support
Source video
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