Quick answer: Microsoft says 0x87e10013 appears when a disc is compatible only with Xbox Series X|S, but it has been inserted into an Xbox One. This is a hardware-generation mismatch, not a Game Pass, account or network problem.
Before you start
- Read the exact model name on the console.
- Check the platform banner on the game case.
- Keep the receipt if the wrong edition may need to be exchanged.
How to resolve error 0x87e10013
- Identify the console generation. Xbox One, One S and One X belong to the Xbox One generation. Xbox Series S and Series X belong to the newer Series generation.
- Read the disc packaging. If it says only Xbox Series X or Xbox Series X|S, an Xbox One cannot run that version.
- Look for an Xbox One edition. Some games have a separate Xbox One release, a cross-generation bundle or Smart Delivery. Confirm the product page before buying again.
- Use a Series X for a physical Series disc. Xbox Series X has a disc drive. Xbox Series S is digital-only and cannot accept a game disc.
- Exchange or refund the wrong edition. Contact the retailer and explain that the disc targets a different console generation.
- If the label says Xbox One, inspect the disc. Clean it with a soft lint-free cloth from the center outward and test another supported disc. A clearly Xbox One-compatible disc that still fails may indicate a different disc or drive issue.
Why this works
Error 0x87e10013 is the console enforcing a platform requirement encoded for the game. Subscriptions cannot add missing hardware compatibility. The solution is to use a build made for the console you own or run the Series version on compatible hardware.
Important correction to the source video
The source video suggests joining Xbox Game Pass or removing and re-adding an account. Microsoft’s current error page does not support either claim. Buying Game Pass does not make a Series-only disc run on Xbox One, and removing an account creates needless sign-in risk.
Alternatives
- If the publisher offers Smart Delivery, install the version selected for your console.
- If you bought digitally, check the order page and contact Xbox Support before purchasing again.
- For a backward-compatible older game, verify that the title is supported and that the disc is readable.
Warnings
- Do not buy a second copy until the platform label and console model are confirmed.
- Do not remove your account or reset the console for this specific code.
- External USB disc drives do not add physical-game support to Xbox Series S.
FAQ
Can Game Pass fix 0x87e10013?
No. A subscription does not change which generation can run a physical disc.
Can Xbox One X play an Xbox Series X disc?
No. “One X” and “Series X” are different console generations.
What if the case lists both generations?
Check the publisher’s installation instructions and ensure you are using the correct disc or entitlement for Xbox One.
Official reference
Source video
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