Quick answer: Delete the failed game installation, eject the disc, clean it from the center toward the edge with a soft lint-free cloth, and reinsert it in the correct orientation. Restart the PS5 and let the game install again. If another supported disc works but this one does not, the original disc is likely damaged; if no disc works, use PlayStation’s disc-drive troubleshooting or request service.
Before you start
- Use a clean, dry, lint-free cloth intended for optical discs.
- Do not use solvents, abrasive cleaners or circular wiping motions.
- Let the disc reach room temperature if it came from a cold or humid place.
- Confirm the console has enough free storage for the full installation and update.
Fix CE-100005-6 on PS5
- Cancel and delete the failed installation. Open Downloads/Uploads and cancel the stuck copy or update. On the home screen, highlight the partially installed game, press Options and choose Delete. This removes the incomplete local copy, not ownership of the game.
- Eject and inspect the disc. Hold it by the edges. Look for dirt, fingerprints, deep scratches, cracks or peeling. Do not use a cracked disc.
- Clean it correctly. Wipe with a soft, clean, lint-free cloth in straight strokes from the center toward the edge. Do not wipe in circles.
- Check disc orientation. On a standard PS5 standing vertically, PlayStation says the labeled side should face left as the disc enters. Orientation changes with how the console is positioned, so use the drive opening and official diagram rather than forcing the disc.
- Restart the PS5. Shut it down fully, wait for the light to turn off, disconnect power for about a minute, reconnect it and start again. Insert the clean disc and allow the copy to complete before launching.
- Test another supported disc. Try a known-good PS5 game, PS4 game, Blu-ray or DVD supported by the console. If only one disc fails, replace that disc. If every disc fails, the drive or console needs further troubleshooting.
- Reinstall the digital version differently. If CE-100005-6 appears with a digital game, delete the failed installation and download it again from Game Library. Use a stable connection and enough free storage.
- Use Safe Mode only if multiple discs fail. Update system software and try Clear Cache and Rebuild Database. Do not initialize the console for a single scratched disc.
Why this works
PlayStation documents CE-100005-6 as a game or application that cannot load. With a disc installation, dirt, incorrect orientation or unreadable sectors can interrupt the copy. Deleting the partial installation prevents the PS5 from resuming corrupted local data, while another-disc testing separates a media problem from a drive problem.
Alternatives
- Try the disc after the console and media have cooled to room temperature.
- Install without launching other games or copying to external storage at the same time.
- Exchange the disc with the retailer if it is new and fails in another compatible console.
- Use PlayStation Repairs if several clean, supported discs are unreadable.
Warnings
Never force a disc into the slot, use a cracked disc or spray liquid onto it. Do not insert a cleaning disc unless Sony specifically supports it for the drive. Initializing the PS5 erases data and is not a reasonable first response to CE-100005-6.
FAQ
Will deleting the failed installation erase saved progress?
Deleting the game installation is separate from deleting Saved Data. Verify the prompt and do not remove saved data.
Can a PS4 disc trigger this on PS5?
Yes. A supported PS4 game disc can fail to read or copy for the same physical-media reasons.
What if cleaning works temporarily?
Back up or synchronize saves and replace the damaged disc. Repeated read failures often return when scratches or disc damage are the underlying cause.
Official references
Source video
As an Amazon Associate I earn from qualifying purchases.